Poker88 takes the privacy of every member seriously. This document clearly explains what data we collect, how it is used, who can access it, and your rights as a user of our platform.
Every decision regarding your data is made based on these six core principles. Not just legal formalities — these are our genuine commitments to you.
All data transmitted between your device and poker88 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Poker88 does not sell, lease, or rent your personal information to any third party for marketing purposes. Your data belongs to you, and we handle it with the utmost care.
You have the right to access, correct, and request deletion of your personal data. All such requests can be submitted through poker88 customer support, available 24/7.
Your data is stored on servers protected both physically and digitally. Internal access to sensitive data is restricted to authorised staff only, with strict log monitoring.
We clearly tell you why each type of data is collected and how it is used. There is no hidden data collection or undisclosed purpose within this document.
In the event of any security incident involving your data, poker88 is committed to notifying you within 72 hours — well ahead of what most industry standards require.
Important Note: This Privacy Policy forms part of your agreement with poker88 and should be read together with Terms and Conditions us. By using the poker88 platform, you agree to the data collection and usage practices described in this document.
Poker88 ("we", "our platform") operates the website poker88.ceo and all associated services, including mobile apps for iOS and Android, the Live Casino platform, the Sports Betting module, and all other additional features available to registered members.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use any part of the poker88 platform. It also outlines your rights regarding that data and how you can contact us with any privacy inquiries.
This Policy applies to all platform users, including prospective members browsing the site without registering, active registered members, and former members whose accounts have been closed. Data we retain about former members is subject to the retention policy set out in Section 7.
Poker88 collects various types of data depending on how you interact with our platform. The table below provides a comprehensive overview of the data categories collected:
| Data Category | Specific Examples | How Collected |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Account registration & KYC |
| Relationship | Email address, phone number, residential address | Registration & profile updates |
| Financial | Bank details, account name, transaction records | Deposits & withdrawals |
| Technical | IP address, device type, web browser, operating system | Automatically upon access |
| Usage | Game records, betting history, login timestamps | Automatically during gameplay |
| Communications | Support correspondence, feedback, and complaints | Customer support interactions |
This is information you provide directly to us — such as when filling out a registration form, submitting KYC documents, contacting customer support, or updating your profile. We only request information necessary for the stated purposes.
When you use the poker88 platform, our systems automatically record certain technical information such as your device's IP address, browser type, pages visited, session duration, and any technical errors that occur. This data is used solely for security purposes, technical improvements, and platform performance analysis.
Poker88 only uses your data for legitimate, stated purposes. Below is a complete list of data usage purposes along with the legal basis for each:
Marketing Communications: You can opt out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting our support team. This will not affect important transactional emails such as deposit confirmations or security notifications.
Poker88 does not sell your personal data to anyone. However, there are limited situations where we need to share your information with certain parties to enable the platform to operate properly:
We work with accredited third-party service providers to carry out certain operations, including payment processors to verify and process financial transactions, KYC verification service providers, hosting and IT infrastructure companies, and game software providers such as Evolution Gaming and Pragmatic Play. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Poker88 may be required to disclose your data to the relevant authorities when mandated by law, a court order, or a directive from a legitimate regulatory body. In such cases, we will notify you if permitted to do so under applicable law.
Reminder: poker88 will never share your data with third parties for marketing purposes without your explicit consent. If you receive a communication claiming to be from poker88 but requesting your sensitive information through unusual channels, it may be a phishing attempt. Contact our support team for verification.
The poker88 platform uses cookies and similar technologies to enable essential functions, enhance user experience, and analyse how the platform is used. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the poker88 platform.
Poker88 implements multiple layers of technical and organisational protection to keep your data safe from unauthorised access, loss, destruction, or accidental disclosure.
Our technical security infrastructure includes 256-bit SSL/TLS encryption for all transmitted data, encryption of sensitive data stored in databases, two-factor authentication (2FA) for player accounts, real-time security monitoring around the clock, and regular vulnerability scanning conducted by our internal security team and external auditors.
Access to user data within poker88 is restricted to staff who require it to carry out their legitimate work duties. All access is logged and monitored. Staff who access user data without authorisation are subject to serious disciplinary action, including termination of employment.
Best Practices: While poker88 employs robust security measures, the safety of your account also depends on your own actions. Use a strong and unique password, enable two-factor authentication, and never share your login credentials with anyone — including individuals claiming to be poker88 staff.
Poker88 does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:
Once the retention period expires, your data will be securely deleted or fully anonymised so it can no longer be linked to you.
You have clear rights regarding the personal data we hold about you. These rights can be exercised by contacting the poker88 support team:
You can request a copy of the personal data we hold about you at any time.
If any data we hold is inaccurate or out of date, you have the right to request a correction.
In certain circumstances, you can request that we delete your personal data ("right to be forgotten").
You can request that we restrict the processing of your data in certain defined situations.
You can request your data in a structured, machine-readable format for transfer.
You have the right to object to the processing of your data for direct marketing purposes at any time.
The poker88 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under 18. If we discover that data from an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account.
If you are a parent or guardian who believes your child has registered on poker88, please contact our customer support immediately so we can take prompt action.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, you can reach the poker88 Privacy Officer through the following channels:
We aim to respond to all privacy-related enquiries within 30 business days. For more complex requests, we may need additional time and will keep you informed of the expected timeframe.
Poker88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material updates will be communicated via in-platform notifications or email to registered members.
Poker88 takes your privacy seriously. Register an account today and enjoy a safe, transparent, and enjoyable gaming experience alongside more than 500,000 members in Malaysia.
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