Official Document Bahasa Melayu

Terms and Conditions poker88 – Malaysia Platform Usage Policy

Please read this document carefully before using the poker88 platform. By registering or using any of our services, you are deemed to have understood and agreed to all the terms stated herein.

Last updated: 1 January 2026
Clause Home What You Need to Know

Before reading the full document, here is a summary of the most important points in the poker88 Terms and Conditions.

18+ Age Requirement

The poker88 platform is only open to individuals aged 18 and above. Registration by minors is strictly prohibited and any such accounts will be terminated immediately.

One Account Per User

Each individual is only permitted to hold one active account. Owning multiple accounts may result in all related accounts being suspended and balances held until the investigation is complete.

Bonus Rollover Requirements

All bonuses are subject to the specified rollover requirements. Bonuses cannot be withdrawn directly — they must be wagered at the designated multiplier before becoming eligible for withdrawal.

Account Name Must Match

The name on your poker88 account must match the name on the bank account or e-wallet used for deposits and withdrawals. A name mismatch may cause transactions to be delayed.

Fraud Prohibition

Any attempt to manipulate games, exploit system vulnerabilities, or defraud the platform will result in account closure and the cancellation of all related transactions.

Right to Amend Terms

Poker88 reserves the right to update these Terms and Conditions at any time. Registered members will be notified of changes. Continued use of the platform constitutes acceptance of the updated terms.

Important Disclaimer: This Terms and Conditions document is a legally binding agreement between you and poker88. If you do not agree with any part of this document, you should not use the poker88 platform. Continued use constitutes your acceptance of all stated terms.

1Account Eligibility and Registration

Poker88 is an online gaming platform open only to individuals who meet the following requirements. By registering, you confirm that you satisfy all the criteria below.

1.1 Age Requirement

You must be at least 18 years old to register and use the poker88 platform. poker88 takes the protection of minors seriously. If we detect any indication that an account is held by an underage individual, the account will be terminated immediately with no payment of any outstanding balance.

1.2 Accurate Registration Information

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as per your identity card, an active email address, phone number, and valid bank account or e-wallet details. poker88 reserves the right to request document verification (KYC — Know Your Customer) at any time to confirm your identity.

1.3 One Account Per Individual

Each individual may only register and maintain one active account on poker88. This includes accounts registered using different names, addresses, phone numbers, or devices by the same individual. Registering multiple accounts with the intent of accumulating bonuses is considered fraud and will be subject to strict action.

Warning: poker88 uses device fingerprinting and IP address tracking technology to identify multiple account ownership. Accounts suspected of violating this policy will be suspended pending investigation.

2Account Management & Security

2.1 Account Security Responsibility

You are fully responsible for keeping your poker88 account password and login credentials confidential. We recommend using a strong, unique password, enabling two-factor authentication (2FA) through your account settings, and never sharing your login details with anyone, including family members.

2.2 Suspicious Account Activity

If you notice any unauthorised activity in your account, please contact the poker88 support team immediately via 24/7 live chat. poker88 will not be held liable for any losses arising from you sharing your account information with a third party.

2.3 Identity Verification (KYC)

Poker88 may require you to submit identity verification documents before processing your first withdrawal or when the withdrawal amount exceeds a certain threshold. Documents typically required include a copy of your Malaysian identity card (MyKad) or valid passport, and proof of ownership of the payment method used.

3Deposits, Withdrawals, and Financial Transactions

3.1 Accepted Deposit Methods

Poker88 accepts deposits via the following payment methods commonly used in Malaysia: FPX (online banking), DuitNow (instant transfer), Touch 'n Go eWallet, GrabPay, Boost, and standard bank transfer. All deposits are processed in Malaysian Ringgit (MYR).

3.2 Deposit and Withdrawal Limits

The minimum deposit is RM10 and the minimum withdrawal is RM50 for most payment methods. Daily maximum limits may vary depending on your account tier and chosen payment method. Full limit details are available in the Finance section of your account.

3.3 Withdrawal Processing Time

Poker88 strives to process all withdrawal requests as quickly as possible. Withdrawals via DuitNow and FPX are typically processed within 15 minutes to 1 hour on business days. Withdrawals requiring additional review may take up to 24 hours.

Withdrawal Note: The name on your bank account or e-wallet must match the name registered on your poker88 account. Withdrawals to accounts held under another person's name are not permitted and will be automatically rejected by our system.

3.4 Frozen and Withheld Funds

Poker88 reserves the right to hold or freeze account funds pending the outcome of an investigation if there is suspicion that an account is involved in fraud, money laundering, or other breaches of these terms. In such cases, we will notify the account holder within a reasonable timeframe.

4Bonuses, Promotions, and Rewards Program

4.1 General Bonus Terms

All bonuses offered by poker88 — including welcome bonuses, deposit bonuses, cashback, free spins, and special promotions — are subject to the rollover requirements specified for each offer. Rollover requirements mean you must wager the bonus amount (or a combination of deposit and bonus) a set number of times before any resulting wins become eligible for withdrawal.

4.2 Bonus Validity Period

Each bonus has a different validity period. Bonuses not used within the specified period will expire automatically. Bonus expiry dates can be checked under the "Active Bonuses" section in your account.

4.3 Bonus Abuse Prohibition

Poker88 strictly prohibits any attempt to exploit the bonus system. This includes opening multiple accounts to claim welcome bonuses repeatedly, using bots or automated software to meet rollover requirements, and wagering strategies clearly designed to circumvent bonus terms. Violations of this policy will result in bonus cancellation and possible account closure.

4.4 Promotion Changes

Poker88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Such changes will not affect bonuses that were already activated before the effective date of the change.

5Game Rules & Wagering

5.1 Game Results Are Final

All game outcomes generated by the poker88 system are final. In the event of a dispute over a game result, poker88's server records are the primary reference used to resolve any such dispute. Players may not demand the reversal of game results due to internet disruptions on their end.

5.2 Random Number Generator (RNG)

All slot and table games on poker88 use an independently audited Random Number Generator (RNG) system. This ensures that every game round is genuinely random and cannot be manipulated by any party, including poker88 itself.

5.3 Sports Betting and Live Casino

For Sports Betting, all confirmed and accepted bets cannot be cancelled. The odds displayed are those at the time the bet is confirmed, not the odds when the player first enters their selection. Any technical disruption affecting odds will be resolved in accordance with the relevant betting policy.

6Prohibited Conduct

Serious Warning: Violating any provision in this section may result in permanent account closure and forfeiture of all balances and pending withdrawals.

The following are strictly prohibited on the poker88 platform:

  • Registering or using the platform if you are located in a jurisdiction where online gambling is prohibited.
  • Using software, bots, or automated scripts to play or place bets.
  • Attempting to hack, disrupt, or exploit technical vulnerabilities in the platform.
  • Colluding with other players in live table games to gain an unfair advantage.
  • Money laundering through repeated deposit and withdrawal activity.
  • Using another person's credit card or bank account without their authorisation.
  • Spreading false or defamatory information about poker88 on public platforms.
  • Any form of threats or abuse directed at customer support staff.

7Privacy & Data Protection

Poker88 is committed to protecting your personal information. All data collected during registration and platform use is stored securely using 256-bit SSL encryption and will not be sold or shared with third parties without your consent, except as required by law or for KYC verification purposes through authorised service providers.

For detailed information on how poker88 collects, stores, and uses your data, please refer to Privacy Policy which forms part of this agreement.

8Limitations and Exclusions of Liability

Poker88 provides the platform "as is" and makes no guarantees regarding uninterrupted availability. While we strive to keep the platform running 24/7, occasional technical disruptions may occur.

Poker88 is not liable for any financial losses arising from betting or gaming outcomes, player-side internet disruptions, or third-party failures such as payment providers. Betting carries financial risk and players are solely responsible for their own decisions.

poker88 supports Responsible Gaming. Self-control tools such as daily deposit limits, wagering limits, and temporary account suspension are available to all members through their account settings.

9Account Closure & Termination

9.1 Voluntary Account Closure

You may request the closure of your poker88 account at any time by contacting our customer support team. Before closure, ensure all eligible balances have been withdrawn in accordance with the stated procedures. Accounts closed at a player's request cannot be reopened — you will need to register again if you wish to use the platform in the future.

9.2 Account Closure by poker88

Poker88 reserves the right to close or suspend any account without prior notice if there is evidence or strong suspicion that the account is involved in fraud, breach of terms, or activities that undermine the integrity of the platform. In cases of closure due to a breach, account balances may be held pending the completion of an investigation.

9.3 Inactive Accounts

Accounts showing no login or transaction activity for 12 consecutive months will be considered inactive. poker88 reserves the right to charge an administrative fee on inactive accounts. An email notification will be sent before any fee is applied, giving the account holder the opportunity to reactivate their account.

10Contact Us and Dispute Resolution

If you have any questions regarding these Terms and Conditions, or wish to raise a complaint about poker88 services, you may contact us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom of the platform.
  • Support Email: [email protected] (do not click — please type this address manually)
  • Ticket System: Submit a structured complaint through the Help section of your account for cases requiring further investigation.

Poker88 is committed to resolving every dispute fairly and within a reasonable timeframe. All disputes will be settled based on poker88's system records, which serve as the definitive evidence for all transactions and gaming activity.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute that cannot be resolved internally will be referred to the appropriate dispute resolution body.

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